As a general rule for all new clients please allow up to 4 hours for a Cut & Colour service.

We recommend clients to bring their own lunch in preparation.

We have a tiered pricing system, so pricing will depend on the Stylist you are booked in with. View our Service Menu for our full tiered price guide.

Yes.

Our appointment times and dates can fill very quickly. We recommend to book at least two appointments in advance each visit. 

Yes of course.

We offer a consultation service if you'd prefer to visit our space and team before booking in your colour appointment. 

We require a $50 booking fee to secure the consultation, this will be credited towards your appointment booking.

We highly recommend a salon grade shampoo and conditioner. We currently stock Virtue Labs, Redken & Christophe Robin which we have a range of these products for every colour/style/hair needs/budget.

For clients with coloured hair we recommend using a colour specific shampoo and conditioner to maintain longevity with your colour and to prevent brassiness.

We also have conditioning treatments that can be used on a weekly basis to prevent brassiness and tonal changes for your hair.

We recommend talking to your stylist for a personalised product prescription to suit your hair type and colour needs.

A Gloss is a temporary treatment that can help with both the health of your hair and its shade.

Glosses typically help with shine and evens tones. The Gloss provides shine and revitalises dull hair. A Gloss can be clear or tinted, and can be used to maintain or enhance colour.

Yes! We are a Platinum Great Lengths Keratin Bond salon and specialise in keratin bond extensions at Frais.

All extension clients are required to book a consult at least a week prior to your extension booking to allow adequate time for the correct colours to arrive.

Yes you need to confirm your appointment 48 hours prior to your appointment time. Failure to confirm will result in your apt being forfeited.

In the event you need to cancel your appointment, Frais Studios must be informed 48 hours prior to your booking. Failure to do so will result in a 50% of booked services charge, and will be charged to the nominated card.

If you cancel on the day of your appointment, our “no show” fee will apply.

If you would like to contact us regarding your appointment please email us at info@fraisstudios.com or call us on 5406 7835.

In the event you do not show up to your appointment and fail to provide notice — a no show fee of 100% of the service price will be charged to the nominated card, and in full payment will be required for future appointments.

There is free all-day parking located behind Spinners Bowling Bar on Duporth Avenue, and opposite Woolworths Big Top Click and Collect behind Big Top Shopping Centre. 

There is also parking in the undercover Big Top carpark which allows up to 3 hours free parking. You may need to relocate your car during your appointment if you wish to avoid paid parking.